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Air Chamber Mattress Warranty

Air-Pedic™ 30-Year Limited Warranty*

Your first two years from date of purchase will be covered at no cost. Years 3 – 30 will be prorated according to the table below.

Edit
Years after purchase date Original purchaser’s cost
Up to 2 years No Cost
3-30 years 15% plus 2.5% of price for each additional year after the 3rd year from original purchase date.

What you must do

Return the warranted product or component in sanitary condition to Air-Pedic™ . Air Pedic will incur the cost of shipping up to two years after the original purchase date for orders located within the continental United States; after two years the return shipping to Air Pedic will be at the customer’s expense. Please telephone our Customer Service department at 1-800-667-1969 to obtain a Return Authorization (RA) number and arrange for the return of the warranted product or component.

What is covered

Air-Pedic™ warrants that your mattress and/or foundation and/or pump processor and hand control will be free from defects in materials and workmanship for a period of 30 years from the original purchase date. This warranty is between Air-Pedic™ and the original purchaser and is valid only when accompanied by the original purchaser’s sales receipt showing original date of purchase and location of purchase. Replacements under this warranty revert back to the date of original purchase for future warranty.

This warranty assures that:

  1. Cover will be free of any factory defects in the seaming and workmanship and will not become defective with normal use.
  2. The foam support structure will not crumble, bow out, or become deformed.
  3. The box foundation parts will stay intact and not break.
  4. For the extra thick urethane air core, this warranty applies to defects in the seaming and workmanship only, as tears and punctures are the responsibility of the user after the chambers have been shown to hold air initially.*See below
  5. Mattress and/or foam sagging of 3/4 of an inch or greater.

It DOES NOT APPLY TO tears, punctures, or cuts caused by accidents, abuse, improper installation of components, or any negligence by the consumer or user. The urethane air core must be properly installed within the approved supporting frame.

Our mattresses include inherently flame-resistant netting that goes over the foam and as required by federal law flammability standards should not be removed.

What is not covered

  1. Components subjected to abuse including abuse intended to simulate failure.
  2. Tampering with any component or opening the Air-Pedic™ pump processor or Air-Pedic™ hand control.
  3. Damages caused by shipper, dealer, or installation crew.
  4. Any part which merely exhibits normal wear, yet functions essentially as new, including stretching of materials and stitching.
  5. Air-Pedic™ disclaims liability for any aspect of installation after the shipment has been accepted and approved of by the customer.
  6. Because the consumer controls the end use and maintenance of the urethane air core, Air-Pedic™ disclaims all liability for damages caused by the misuse of this bed.
  7. Tears, punctures, or any damage caused by improper installation, moving of the bed or use after the customer has accepted the product in good condition.
  8. Failures attributed to improper design or function of associated components not manufactured by Relief-Mart, Inc.
  9. Body impressions less than 3/4 inches deep.
  10. Fabric stains, soiling or burns.

Limitations

Air-Pedic™ reserves the right to substitute products or components of equal or better quality, and to use or deliver refurbished products or components, in the repair or replacement of any product under this limited warranty.

Your exclusive remedy, IN LIEU OF ALL INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING FOR NEGLIGENCE, is limited to repair or replacement of any product or component deemed to be defective under the terms and conditions stated above. This warranty applies to normal residential use only. AIR PEDIC™ can accept or reject warranty claims based upon its findings. AIR PEDIC™ will bear no other damages or expenses. Customer maintains responsibility for installation of parts replaced under terms of the warranty. AIR PEDIC™ reserves the right to refuse to repair or replace any product or component that is returned in an unsanitary condition. This Limited Warranty applies only to the product sold by Relief-Mart, Inc. or another authorized dealer. This Limited Warranty is non-transferable. Repair or replacement of a product or component under the terms of this limited warranty in no way lengthens the limited warranty period.

ANY IMPLIED WARRANTIES APPLICABLE TO THIS PRODUCT, INCLUDING ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE DURATION OF THIS WRITTEN LIMITED WARRANTY.

All claims relating to the limited warranty products should be made by contacting Customer Service at:
1-800-667-1969

20 Year Mattress Warranty

Our Flex-U.S.A. Elite 20-Year Limited Warranty

Year 1: Full Coverage of Parts and Labor

Upon receiving reasonable notice during the first year from the warranty commencement date, we will send replacement parts (at no cost to the Purchaser) for any defective adjustable bed part to the Purchaser, and we will pay all pre-authorized labor and transportation costs associated with the repair or replacement of any parts we determine to be defective. This one year Limited Warranty shall not apply if Purchaser does not return any and all defective parts to us within 15 days of the Purchaser’s receipt of replacement part(s).

Years 2-5: Full Coverage of Parts Only

Upon receiving reasonable written notice at any point in time that is more than one (1) year and up to five (5) years from the warranty commencement date, we will offer replacement parts for any defective adjustable bed part to the Purchaser. This four (4) year Limited Warranty shall not apply if Purchaser does not return any and all defective parts to Reverie within 15 days of Purchaser’s receipt of replacement part. Purchaser shall bear all service, transportation, labor, and shipping costs related to the delivery and/or replacement of the defective part.

 

 

Years 6-20: Full Coverage of Parts Only

Upon receiving reasonable written notice at any point in time that is more than five (5) years and up to twenty (20) years from the warranty commencement date, we will offer replacement parts for any mechanical part of the frame found to be defective. Electronics, electrical components, drive motors, and massage motors are excluded from this Limited Warranty. Purchaser shall bear all service, transportation, labor, and shipping costs related to the delivery and/or replacement of the defective part.

If you have any questions about our warranty, please call 1-800-667-1969.

#1 Ranked in Customer Service + Low Factory-direct Prices!

By being the manufacturer, as well as collaborating with other specialty mattress manufacturers (including the largest foam distributors), and having extensive experience in comfort and pain relief sleep products, from our parent company Relief-Mart – we promise you the lowest prices and the highest quality mattresses available on the market today!